DTH stands for Direct to Home; as the name says, you will receive signal directly from the satellite through the dish installed at your premise. In order to access the AKASH service, you will need a set top box, dish and other equipment as recommended by us. AKASH has brought to you the first world standard DTH service in Bangladesh with crystal clear picture & sound, professional installation & after sales service, 24/7 active helpline & lots of other features!
Why not! AKASH will even work for your 14 inch black & white TV! But you know, AKASH is the purveyor of supreme quality picture & sound. Thus, if you give AKASH the perfect partner, which is a flat screen TV, then the combo will be able to provide you the best quality experience.
You have the option to connect one dish to multiple STBs right now.
However, you can connect one STB with one TV only; STBs cannot be connected to multiple TVs.
AKASH provides you the real HD quality picture & sound. Nothing comes near to it, not in terms of quality viewing, not in terms of our professional customer support via 24/7 call center, true HD channels or features! AKASH provides features like program guide up to 7 days, upon its availability, where you can see schedules & details of all the programs of your subscribed channels, favorite channel listing, program reminder feature & even parental control (a feature that gives you option to lock channels that you don't want your children to watch!). Soon more features will be introduced. AKASH is something perhaps you've never experienced before, in Bangladesh. We are the first & only one at this moment to provide such a world class service!
AKASH offers three subscription packages: AKASH Standard at BDT 400/month, AKASH Lite Plus at BDT 350/month, and AKASH Lite at BDT 300/month. Across these packages, we provide access to 130+ channels, including popular Bangladeshi and international networks.
Additionally, AKASH Standard package users can enjoy live matches, exclusive movies and series, along with popular live channels on the AKASH GO app.
AKASH provides access to 130+ local and international channels. Currently, we offer 80+ High Definition (HD) channels, while the remaining channels are available in Standard Definition (SD).
There is a significant difference between our HD channels and the HD channels typically available through cable services. Traditional cable technology is not capable of delivering true 1080p HD picture quality, whereas AKASH can. Moreover, our SD channels also provide a much better viewing experience than what other TV distribution technologies currently offer in Bangladesh.
AKASH offers a variety of deals for customers taking a new connection. To learn about the latest pricing for new connections, please visit the “Buy New Connection” page:https://akashdth.com/buy-AKASH/Basic
For ongoing and existing customer offers, please check the “Products and Offers” page:https://akashdth.com/offers
When a registered subscriber purchases any new AKASH Customer Premises Equipment (CPE) from authorized Dealer, s/he will automatically receive a repair and replacement warranty for the 1st year from the date of activation of AKASH services. Registered subscriber will further get maintenance services for the 2nd year in relation to CPE from the date of activation of AKASH. However, registered subscriber would be responsible to pay for any equipment or accessories and any other charges outside the scope of maintenance. For the sake of clarity, CPE shall mean components and accessories to enable reception of AKASH services, which shall include dish antenna; low noise block feed horn and Set Top Box.
There are 130+ channels in AKASH Standard package among which 80+ are in HD resolution.
The monthly subscription fee for AKASH Standard for a single connection is BDT 400.
AKASH Standard package provides the maximum number of both HD and SD channels. All new channel addition to AKASH Digital TV service is immediately viewable for Standard pack customers.
No, there is no special or discounted fee for the mentioned subscriber group/s. The monthly subscription fee for a single connection for all subscribers is BDT 400.
The subscription eligibility to AKASH Standard package is not dependent on the STB the subscribers have. All eligible subscribers of both AKASH Regular & AKASH Basic STBs can subscribe to AKASH Standard package.
Yes, subscribers of AKASH Standard Package are eligible for multi-TV facility.
Under Multi TV connection facility, the 2nd connection being AKASH Standard will cost BDT 300 monthly and the 3rd connection being AKASH Standard will cost BDT 200 monthly.
In Multi TV pricing, the higher priced packages will be counted as earlier subscriptions, e.g. If a customer takes a Lite, Standard and Lite Plus package in that order, the first connection will be counted as Standard, the second shall be counted as Lite Plus and the third shall be Lite.
Yes, AKASH Standard pack subscribers will get 1 & 3 month free subscriptions if they recharge for 6 & 12 months at once respectively. The modalities will be as per AKASH Long Term Subscription offer. For details, visit: https://akashdth.com/offers/long-term-subscription-offer
Yes, it is allowed. Subscribers can upgrade from AKASH Lite Plus/AKASH Lite package to AKASH Standard anytime. Upgradation can be done by simply logging into the customer Self-Care account, MyAKASH App or by calling 16442.
Yes, it is allowed. Subscribers can downgrade from AKASH Standard to AKASH Lite Plus/AKASH Lite pack at the end of their current subscription period. Downgrade can be done by simply calling 16442.
There are 95+ channels in AKASH Lite Plus package among which 45+ are in HD resolution.
There are 75 channels in AKASH Lite Package and the subscription fee is BDT 300 monthly and there are 95+ channels in AKASH Lite Plus package with a monthly subscription fee of BDT 350.
The monthly subscription fee for AKASH Lite Plus for a single connection is BDT 350.
The subscription eligibility to AKASH Lite Plus package is not dependent on the STB the subscribers have. All eligible subscribers of both AKASH Regular & AKASH Basic STBs can subscribe to AKASH Lite Plus package.
Yes, subscribers of AKASH Lite Plus Package are eligible for multi Tv facility.
Under Multi TV connection facility, the 2nd connection being AKASH Lite Plus will cost BDT 300 monthly and the 3rd connection being AKASH Lite Plus will cost BDT 250 monthly.
In Multi TV pricing, the higher priced packages will be counted as earlier subscriptions, e.g. If a customer takes a Lite, Standard and Lite Plus package in that order, the first connection will be counted as Standard, the second shall be counted as Lite Plus and the third shall be Lite. To sum up, current multi TV billing modalities will remain the same for AKASH Lite Plus also.
Yes, AKASH Lite Plus subscribers will get 1 & 3 month free subscriptions if they recharge for 6 & 12 months at once respectively. The modalities will be as per AKASH Long Term Subscription offer. For details, visit: https://akashdth.com/offers/long-term-subscription-offer
Yes, it is allowed. Subscribers can upgrade from AKASH Lite Plus to AKASH Standard anytime. Upgradation can be done by simply logging into the customer Self-Care account, MyAKASH App or by calling 16442.
Yes, it is allowed. Subscribers can downgrade from AKASH Standard to AKASH Lite Plus pack at the end of their current subscription period. Downgrade can be done by simply calling 16442.
The AKASH Lite Package costs only BDT 300 Monthly! You'll get 75 of your favorite channels including 38+ true HD Channels!
Subscribers can upgrade their package at any time and do not need to wait for their current billing cycle to end. To upgrade, please call our customer care center at 16442. Subscribers can also migrate to the AKASH Standard Pack through the MyAKASH App or via the self-care portal on our website.
Yes, it is allowed. You can downgrade from the AKASH Standard Pack to the AKASH Lite Pack at the end of your current subscription period. Downgrade can be done by simply calling 16442.
Yes, subscribers can downgrade from the AKASH Standard Pack to the AKASH Lite Pack at the end of their current 12-months or 6-months subscription period. Subscribers can submit a downgrade request by calling 16442 for their next subscription billing cycle.
AKASH GO OTT is a standalone digital entertainment streaming platform that allows customers to access all the Video on Demand (VoD) content that was previously available only through the AKASH GO Companion App, without requiring an AKASH DTH connection. Customers will also be able to stream a variety of entertainment and sports content, with new content being added from time to time. Users can simply purchase an OTT subscription package and start streaming on AKASH GO.
However, to enjoy the 50+ live linear TV channels available on AKASH GO, customers will still need an active DTH connection.
AKASH GO is now an open platform for everyone in Bangladesh. Customers can download the AKASH GO App or visit www.akashgo.com website to enjoy the contents.
Yes. AKASH Digital TV users can continue to enjoy the AKASH GO Companion App free of charge. With an AKASH Standard subscription, users get access to popular series, movies, and selected premium linear channels through the app.
By creating AKASH GO OTT subscription from AKASH website (www.akashdth.com) you can avail AKASH GO OTT with your preferred GO OTT packs.
The AKASH GO Companion App provides access to selected popular live linear TV channels, as well as exclusive premium content, including web series, movies, and live matches.
Currently, the GO PRIME Pack is available for AKASH GO OTT subscriptions.
The GO PRIME pack access includes LIVE match access with Premium Video On Demand (VoD) collection. Enjoy GO PRIME on Mobile, Tablet/iPad, Web & Android TV anytime for only Tk 149 with 30 days subscription validity.
GO OTT pack price are including VAT and Tax. Enjoy exclusive contents with following AKASH GO GO PRIME OTT Pack at Tk 149 for 30 Days.
You can simply log in to AKASH GO OTT using your registered mobile number which is used during AKASH GO OTT Subscriber ID creation.
You can enjoy AKASH GO OTT keeping your subscription active.
Yes, your GO OTT packs will be auto-renewed after 30 days having sufficient balance in your subscription account.
You can create one AKASH GO OTT subscriber ID with one Mobile Number.
No, AKASH GO OTT is only accessible within Bangladesh.
Yes, AKASH GO OTT is a standalone digital entertainment streaming platform that allows customers to access wide variety of contents from the AKASH GO App without requiring a AKASH Digital TV connection. Users can simply purchase OTT subscription package and enjoy the select content from AKASH GO.
GO OTT subscribers can make payments online through AKASH website, MFS (bKash, NAGAD etc.) and other online banking channels (City Bank, EBL, SCB etc.).
Yes, you can pay using VISA/ MASTERCARD.
You can get all your account information (pack, payment, balance, validity, subscription etc.) by login into AKASH website selfcare (www.akashdth.com/login).
Exclusive contents like Web Series, Movies, Live matches are available on AKASH GO.
Live TV channels are available on AKASH GO only if you have an active AKASH DTH connection with an AKASH Standard Pack subscription. AKASH GO OTT provides access to live events and premium video-on-demand (VOD) content, including live matches, movies and series
No, these are not connected services. Active DTH subscription is required to access Live TV Channels.
No, AKASH Standard pack users have free access to AKASH GO contents which can be accessed through AKASH Registered Mobile Number (RMN)
Yes, of course. AKASH Standard Pack users have free access to all content available on AKASH GO. Simply log in using your AKASH Registered Mobile Number (RMN) on your Mobile, Tab/iPad, Web or Android TV.
AKASH GO Companion App is accessible for the AKASH DTH users and AKASH GO OTT is a standalone digital entertainment streaming platform that allows everyone to access selected contents from the AKASH GO App without requiring a AKASH DTH connection. Users can simply purchase GO OTT subscription package and enjoy the content from AKASH GO.
With one active mobile number, you can have a maximum of three AKASH DTH Subscriber IDs. With each DTH Subscriber ID, you can access all content available on the AKASH GO for free with an active AKASH Standard Pack subscription.
However, you can create one additional AKASH GO OTT Subscriber ID using your existing AKASH DTH Registered Mobile Number (RMN), as long as fewer than three AKASH DTH connections are registered under that RMN.
Yes, GO OTT is available both for Android and iOS. (Available in Android version 7+ or iOS version 12+)
You can enjoy AKASH GO OTT subscription in Mobile, TAB/iPad, Web & Android TV.
You can enjoy the AKASH GO OTT subscription on your Android Smart TV. Simply download the AKASH GO app from the Play Store on your TV and log in using your registered mobile number.
Yes, you can access AKASH GO OTT via web browser.
You can have one GO OTT Subscriber ID against one Mobile Number and create different GO OTT Subscriber ID from different Mobile Number.
We are available 24/7 to support you from our call center. Just dial 16442.
You can manage your AKASH subscription related tasks from the app. Such as Recharge, billing plan, subscription details, package upgradation, program guide, referral and many more by yourself. You can contact via live chat or call center if you see discrepancy in information.
You can’t see live tv from the app. You can find channel program list in future.
Please contact our call center 16442.
Please Note: Minimum requirement of mobile
specification:
Please contact via live chat or call center 16442.
If you are an AKASH subscriber with a valid SUB ID (8 digits) and active Registered Mobile Number (11 digits) then you can sign-in from App after successful app installation.
You need to set a 6-digit PIN after the OTP verification done with that RMN at the time of Sign-up. This PIN will be used for further sign-in and execution as and when required.
If you are an AKASH subscriber with a valid AKASH Subscriber ID (Sub ID) and an active Registered Mobile Number (RMN), you can sign in to the app after successfully installing it.
You can log in using your mobile number and OTP verification. Alternatively, you can log in using your AKASH Sub ID and your 6-digit PIN.
You may set a new PIN by App Sign-In page> Forgot my Pin
You must input the SUB ID and Registered Mobile Number which was used for app registration. Then, you need to verify the Mobile number through an OTP. The old PIN cannot be set as new PIN.
Yes.
path1: Guest user mode: Homepage> Program schedule
path2: Sign in Mode: Homepage> Program schedule
path3: Sign in Mode path1: Homepage> Program schedule
No. It will be only seen in App.
path 1: Sign in Mode: Menu> Program Guide> Reminder Tab
Customer will get a notification in the App just before 15 minutes of the program that has been set as a program reminder
No. Internet connectivity is a must. (Mobile data/Wi-Fi)
No. It will be only seen in App.
path 1 Sign in Mode: Menu> Program Guide> Favorite Tab
for specific customers they can see their particular campaign from app.(Selected campaigns can be seen we will try to mention in FAQ)
path1 Guest user mode: Homepage> Offer and promotion
path2 Sign in Mode: Homepage> My Offer
path3 Sign in Mode path1: Homepage> Recharge> My offer
Yes, Customer can save the number while recharge. If saved then that can be visible in Sign-in mode My profile section. Customer can also cancel a saved bKash number from My Profile
There is no restriction on product purchases. However, a maximum of 3 AKASH connections (or Subscription ID numbers) can be purchased using a single Registered Mobile Number (RMN).
You'll have to bring only 1 passport size color photograph & original or photocopy of your NID or Passport.
After purchase, within 72 hours our professional AKASH installers will come to your installation address to complete installation so that you can start enjoying the magical AKASH experience. It takes 2 hours on average to complete the installation.
The dish should be installed where there is the clearest line of sight; usually, it is on the rooftop/parapet of terrace.
You should manage the consent of your landlord/apartment committee for the dish installation and cable routing at the premise before the purchase.
AKASH Digital TV service has launched AKASH HD Set Top Box (STB) to provide more affordability & value for money to all AKASH DTH enthusiasts & aspirants.
AKASH HD Set Top Box enhances user’s TV viewing experiences with the following features:
And that's just the beginning – explore a world of possibilities with AKASH HD Box with more user-friendly features.
The AKASH Universal Remote minimizes the inconvenience of using two separate Remote-Control Units for customer’s TV and Set Top Box. With just a few simple steps to register AKASH Universal Remote (RCU) to the TV set, user can effortlessly control both devices with a single unit, ensuring convenience and ease of use like never before.
Users can operate their TV power on/off function, TV source change function and TV volume up/down function from the AKASH universal RCU.
To setup/pair the AKASH universal Remote with TV, follow the steps below:
Step 1: Point the AKASH universal Remote towards TV. Press and hold the "Home" and "1" button. Wait till the TV power button of the Remote blinks the red indicator three times.
Step 2: Now, release the Home and 1 button; press and hold the Up (^) key of the universal remote and hold it till the TV turns off.
Step 3: Once the TV is turned off, user can now use the TV power button from the universal remote to turn on/off the TV and the "Source" button to change the TV source. To command through TV sources press the RCU "Source" button multiple times.
With the new AKASH Universal Remote Control Unit (Universal RCU), user can now merge the TV and Set Top Box volume and operate one volume only for all channels and programs. Users no longer need to operate between two remotes simultaneously. They can simply use the new AKASH Universal RCU to operate the main volume functions of the Set Top Box and TV.
To pair the TV volume by using AKASH Universal RCU please follow the steps below:
To set up the AKASH Universal Remote Control Unit (RCU) with TV power follow the below steps:
Step 1: Press and hold the "Home" and "0" button and wait till the TV power button blinks the red indicator for three time.
Step 2: Now leave the "Home" and "0" button; press and hold the "OK" button and wait till the TV power button blinks the red indicator for three time.
User’s AKASH Universal Remote is now unpaired.
The new AKASH Universal RCU will not be compatible with the previous AKASH Basic or Regular Set Top Box. If user wishes to use the new RCU then they will need to upgrade their existing Box with AKASH HD set top box by contacting AKASH Helpline (16442).
If customer needs to change the remote on their current Set Top Box, then this would be replaced with a remote of the same kind.
User can find four colored multi-purpose short keys on the top section of AKASH Remote Control Unit- Red – Green – Yellow – Blue
These colored buttons are introduced in the AKASH Universal Remote Control Unit (RCU) to call multi-purpose short-cuts from all around the new AKASH HD Set Top Box User Interface (UI). User can find notation given against each button functionality in the bottom UI banners.
AKASH HD Set Top Box comes with a 12-month manufacturer warranty from the date of first HD box activation. This warranty will be applicable for all components included in the connection.
During the first 1-year service guarantee period as an HD box user under single subscription ID; the required visit, repair or replacement will be free of cost. This will not cover the component due to any improper use or neglect resulting in physical damage of the set top box or installation material.
Yes, users can now operate the complete AKASH user interface in Bangla. This feature is only available for the new HD box. User can also change the Language Settings according to their preference. To change User Interface Language, go to Menu > My Settings > Language Settings
To use AKASH Channel Search, Go to Menu > Channel Search.
User can select desired alphabet to search with by highlighting that particular alphabet from the search keyboard and press the RCU "OK" button.
With the new AKASH HD Box users can now browse through channels by Genre, where they will find selected channels listed under the most demanded channel Genres such as, HD channels, Languages, Entertainment, Sports, Movies, News, Kids, Music, Infotainment and Religious.
To set a program reminder in the AKASH HD box, go to the Menu > Program Guide >Reminder. Here, user will find all the programs against our AKASH channels.
Also, user may go to the desired future program and press the Green button from the RCU to set a reminder against that program. User can perform the same action from the Channel information banner for future programs.
To select a channel as favorite, go to Menu > Favorites.
Press the RCU Down button to land on the total channel list. Press the "OK" button from the RCU to select/remove a channel as Favorite.
Favorite channel list allows user to create up to four favorite groups with a list of total 40 preferred channels, organizing them according to priority within 10 channels in each group.
Press the Green button from the RCU to save user’s preferred settings. The selected Channels are now added to user’s favorite list. User can also set a channel as favorite from the Channel information banner by pressing the RCU "Heart" key
To lock a channel/service, go to Menu > My Settings > Parental Control. Enter your default PIN (0000) to enter Parental Control Menu.
Select "Channel Lock" option from the Parental Control Menu. Press the "OK" button to lock/unlock the desired channels, then press the RCU Green button to save this lock.
Now, each time one will try to land on that given channel, user will have to input your Parental Control PIN (0000).
Auto Standby is a feature by which user can select when to turn off their Set Top Box without pressing any key from the RCU.
To set Auto Standby, go to Menu > My Settings > Standby Settings.
Highlight "Auto Standby" and move </> to select user’s preferred Auto Standby hour. Press the RCU Green button to save desired Standby Settings.
To set Wake-up from Standby, go to Menu > My Settings > Standby Settings.
Highlight "Wake-up from Standby" and input user’s desired real time (24-hour format), to wake up the Set Top Box from Standby at that specific time.
Press the RCU Green button to save user’s Standby Settings.
User can change audio language for those channel that supports multi-Language audio by simple pressing the RCU Blue Key on Channel Information Banner. Or simply open screen and press ‘OK’ button to select desired Audio language from the list for that particular channel.
Replacement charges will depend on following cases:
AKASH HD Model-3 Set Top Box (STB) offers enhanced TV viewing experience with greater affordability and value for money to all AKASH DTH enthusiasts and prospective subscribers.
AKASH HD Model-3 Set Top Box enhances user’s TV viewing experiences with the following features:
• World Class Bi-lingual (English & Bangla) User Interface
• Enhanced accessibility of channel list categorized by HD Channels, Language, Genre (Entertainment, Sports, News, Kids, Infotainment)
• Program Guide to browse future program schedule extending up to Seven days for all available channels
• Reminder setting for favorite programs to ensure user never miss an episode of favorite show again.
• Favorite channel list with preferred channels.
• Search and find your desired channel from the Search Pannel.
• Parental control feature, allowing user to monitor and manage channel access for children.
AKASH Set-Top Boxes are designed to operate with model-specific Remote-Control Units. For proper functionality, customers should use the Remote-Control Unit provided with their respective Set-Top Box model.
AKASH HD Model-3 Set Top Box comes with a 12-month manufacturer warranty from the date of first activation.
Yes, users can operate the complete AKASH user interface in Bangla as well. Users can change the interface language by going to: Menu > My Settings > Display Settings
With the AKASH HD Model-3, users can easily browse channels by genre through the AKASH Program Guide, which provides program schedules for all channels for up to 7 days in advance.
To set a program reminder in the AKASH HD Model-3 STB, go to the Menu > Program Guide. Here, user will find all the programs against our AKASH channels.
Also, user may go to the desired future program from the AKASH Program Guide and press the Yellow button from the RCU to set a reminder for that program.
To select a channel as favorite, go to Menu > Favorites.
Press the RCU Right button (>) to land on the total channel list. Press the "Green Button" button from the RCU to select/remove a channel as Favorite.
Press the Back/Exit from the RCU to save user’s preferred settings. The selected Channels are now added to user’s favorite list. To access your Favorite Channels list, simply press the Heart (♥) button on your remote control.
To lock a channel/service, go to Menu > My Settings > Parental Control. Enter your default PIN (0000) to enter Parental Control Menu.
Select "Channel Lock" option from the Parental Control Menu. Press the "Yellow" button to lock/unlock the desired channels, then press the RCU Green button to save this lock.
Now, each time one will try to land on that given channel, user will have to input your Parental Control PIN (0000).
Auto Standby is a feature by which user can select when to turn off their Set Top Box without pressing any key from the RCU.
To set Auto Standby, go to Menu > My Settings > Standby Settings.
Highlight "Auto Standby" and move to select user’s preferred Auto Standby hour. Press the RCU Green button to save desired Standby Settings.
To set Wake-up from Standby, go to Menu > My Settings > Standby Settings.
Highlight "Wake-up from Standby" and input user’s desired real time (24-hour format), to wake up the Set Top Box from Standby at that specific time.
Press the RCU Green button to save user’s Standby Settings.
For channels that support multiple audio languages, you can change the audio language by pressing the Audio button on your remote control (RCU). Select your preferred audio language from the list and press "OK" to confirm. To close the Audio Language selection window without making any changes, press the Back or Exit button.
You should contact our helpline if you need any sort of supports; our helpline is active 24/7! Our professional AKASH installers will be there for you, at the time mutually agreed between you and us, to do reinstallations, relocations, commissioning, decommissioning, component replacements, servicing etc. if needed. However, you will have to pay a certain charge depending on the required type of service. We do recommend you contact us in case of such requirements because if these are done by unauthorized parties, your warranty will be void.
To get your Subscription details (Account Status, validity & wallet balance) via IVR option, please call AKASH Helpline 16442 number and after selecting the language option press 1 and enter your Akash Subscriber ID number correctly. To Confirm Account number press 1 and you will get your Subscription details.
To get your Subscription details (Account Status, validity & wallet balance) via SMS, write: AKASH (space) Sub ID & send SMS to 26969 from your registered mobile number.
